Privacy Policy

This Privacy Policy explains how ONCE Travel Co, LLC ("ONCE," "we," "our," or "us") collects, uses, shares, and protects your personal information when you engage with us, whether through our website, mobile applications, booking tools, or directly through email, phone, or events. It reflects our commitment to safeguarding your data with care, clarity, and respect — just as we do with every travel experience we create.

1. Information We Collect

We collect two main categories of information:

A. Personal Information

This includes information that identifies or relates to you, such as:

• Full name, address, email, phone number
• Date of birth, gender, nationality, and emergency contact details
• Passport and visa details
• Health and dietary information (if relevant to your travel)
• Payment details (processed securely through our payment gateway)
• Travel preferences, trip evaluations, and special requests
• User-generated content such as reviews, photos, or social media interactions

B. Technical and Usage Information

Collected via cookies, analytics tools, and digital interactions, including:

• IP address, browser, device data, and location
• Usage patterns on our website and booking system
• Responses to emails and marketing materials

2. How We Use Your Information

We use your personal information to:

• Process your booking and manage travel logistics
• Customize your trip based on preferences and special requests
• Provide customer service and trip updates
• Ensure traveler safety and communicate during emergencies
• Improve our website, itineraries, and traveler experience
• Send you promotional content (with your consent)
• Fulfill legal obligations (e.g., border requirements, insurance processing)

You may always opt out of marketing communications via the link provided in our emails or by contacting us directly.

3. When and Why We Share Your Information

We may share your information with:

• Travel suppliers and destination partners (e.g., hotels, guides, transport providers) strictly for fulfilling your trip
• Technology and payment providers who support our operations (e.g., Stripe, HubSpot)
• Emergency contacts, insurance providers, or medical personnel in the case of a travel incident
• Government agencies or authorities, when required by law
• Third-party service providers, under strict contractual obligations, to assist in hosting, analytics, marketing, or customer support

We never sell your data. Ever.

4. Data Security

We use industry-standard encryption, access controls, and secure infrastructure to protect your data. While no online service can guarantee 100% security, we are deeply committed to safeguarding your information with modern best practices and ongoing staff training.

5. Your Privacy Rights

Depending on where you live, you may have rights under laws such as the California Consumer Privacy Act (CCPA), including:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Opt out of the sale or sharing of your personal information (we don't do this)
• Limit the use of sensitive personal information
• Data portability (receive a copy of your data in a usable format)

To exercise any of these rights, please email us at [email protected].

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and past interactions
• Enable secure sign-ins and booking functionality
• Understand how users navigate our website so we can improve it

You may disable cookies in your browser settings, but this may impact your ability to use certain features on our site. For more information, see our [Cookie Policy].

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect or process personal data from minors without verifiable parental consent.

8. Global Transfers (if applicable in future)

If you are outside the U.S., your information may be transferred to and stored in the United States. We take steps to ensure appropriate safeguards are in place, including data processing agreements and compliance with applicable data privacy frameworks if expanded internationally.

9. Updates to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date. Material changes will be communicated directly to travelers with upcoming trips.

10. Contact Us

Questions, concerns, or data requests? Please reach out:

We're committed to protecting your journey — both online and off.